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Shipping Guide

Shipping Perishable Products

Warm Weather Months

During warm Spring and Summer months (May - October) we use thermal insulation and ice packs to keep the products cool as long as possible and label the shipping box accordingly.

Shipping & Delivery

During warm-temperature months, we ship heat-sensitive products only on Mondays and Tuesdays to areas West of the Mississippi, and the South. For destinations that are 1-2 days away from Greenville, NC, we also will ship on Wednesdays. Regretfully we have no control over the shipping process. Ground shipments may get delayed and guaranteed delivery shipments may arrive late during the day. Perishable orders cannot sit out on the porch, so the recipient should not leave the package out once delivered. 

Heat Sensitive Products (Chocolate and Candy)

We ship heat-sensitive products (chocolates) all year long and use thermal insulation and ice during the Summer season (May to October) when or where temperatures exceed 75°F. Boxes are labeled accordingly. We strongly recommend (but do not require) that you choose 2nd Day Air shipment during hot temperature month ot to warm weather regions. In some cases, chocolate products may arrive melted. Melted chocolates are still safe to eat and can be frozen. We will not provide any refund for melted chocolate products unless expedited shipping is selected at checkout.

Glass and Liquid Products

At this time we can not ship large quantities of glass and liquid products. These items have a tendency to be damaged in transit. Orders containing glass or liquids will be reviewed on a case by case basis and shipped as we deem safe and acceptable. In the event that we are unable to ship an order for reasons stated above, the order will be refunded back to the original form of payment.

Baked Goods

Because we cannot control how the packages are handled by postal carriers, therefore cannot take guarantee refunds for broken cookies, crackers, and other breakable baked or otherwise, items. Claims will must include photo evidence of damage and will be evaluated on a case by case basis. Purchaser understands these risks.

Refunds

All sales are final and we will not refund your payment or ship replacement products for any orders with perishable or heat-sensitive products for which you did NOT select an expedited shipping option (Guaranteed Next Day or 2nd Day Air shipping) as well as the recommended ice pack.

Severe Weather Situations

In the event Hurricanes, blizzards, severe thunderstorms we may delay shipments to the affected regions until the weather has normalized to prevent damaged product.

Wine & Alcohol

Wine and Alcohol products must be shipped via UPS and may carry an additional fee. 

Please call us at (252) 227-4512 with any questions